Changed your mind?
We want you to love your purchase. If it’s not quite right, you can return most items.

Return window:
Notify us within 14 days of delivery (cooling-off period).
Return the item within 28 days of delivery once you’ve started the return.

Condition:
Items must be unused, unassembled/uninstalled, and returned in
original packaging (including all inner protection, fittings and literature).
If a return arrives damaged or not fit for resale, we may refuse or deduct from the refund.

How to start a return: Get in touch
Email: info@nicholasjohninteriors.co.uk
Phone: 020 8798 2559
Text/WhatsApp:07865 338 016

Please include your order number, item(s) you’re returning, and the reason for return.

Return shipping & Collection costs:
We don’t offer free returns. You’re welcome to arrange your own insured return, or we can arrange a collection at a pre-agreed rate using specialist couriers.

Typical fees:
£10–£150 depending on size, weight and location. For oversized, heavy or fragile items, return costs are around 10% of the item price.

Glass & mirrors:
Most standard couriers won’t insure these if damaged. Please avoid using standard services for glass/mirrored returns—use our arranged collection or a specialist insured service.

Before you hand it back:
Photograph the item and all packaging (inside and out) before dispatch/collection. These serve as evidence if damage is identified during quality checks.

Refunds:
Refunds are issued to the original payment method after the item passes our return inspection. Delivery/collection charges are non-refundable unless the item is faulty or damaged on arrival.

Exclusions
Bespoke /made-to-order furniture and artwork are not eligible for change-of-mind returns.

Faulty or damaged items
Although every item is quality-checked, issues can occasionally occur.
Report within 48 hours of delivery by emailing sales@nicholasjohninteriors.co.uk with: Your order number, a clear description of the issue. 

Multiple photos (and/or short video) showing the fault/damage and the packaging. Keep all packaging and the item safe while we assess.

What happens next
Depending on the issue, we may:
Arrange a furniture repair specialist to assess/repair, send replacement parts or a replacement item, or arrange a collection and refund if a repair/replacement isn’t possible. Manufacturing fault means the product isn’t fit for its intended purpose or has a defect arising from the manufacturing process.

Your rights
This policy does not affect your statutory rights. For general guidance on buying online, you may find consumer resources helpful.