Delivery & Returns

At Nicholas John Interiors, we pride ourselves on exceptional quality and service — right through to delivery.

Our Premium Delivery Service

Every order is handled with care by our trusted delivery partner, B Star VIP — a nationwide, two-man specialist team experienced in handling mirrored, glass and marble furniture.

We invest more in delivery than most retailers to ensure your items arrive safely and are assembled perfectly the first time.

Delivery Costs

• Free White Glove Delivery on all orders over £100 from selected brands. Our White Glove service includes delivery to your room of choice, full assembly, and removal of all packaging. Products eligible for this service will be clearly marked on the product page.
• Orders under £100 are charged at £4.99.
• We currently deliver to Mainland UK only. There are no area surcharges, but rural addresses may take an additional 5–10 working days.
• Unfortunately, we do not deliver to Northern Ireland at this time.

Delivery Times

• Standard delivery is within 2–10 working days for Mainland UK.
• Delivery for Richmond Interiors is within 2–4 weeks for Mainland UK.
• Estimated delivery dates and timeframes are shown on the relevant product page. While we always aim to meet these estimates, delivery dates may occasionally change due to unforeseen circumstances outside our control.
• Some rural areas may take an additional 5–10 working days.
• Delivery to your room of choice is only possible where our couriers can safely access the space without risk of injury or damage to your property.
• Important: Please ensure your chosen item will fit through all doorways, stairways and access points into your desired room before ordering. If our delivery team cannot safely access the space, you will be responsible for any applicable return and redelivery costs.
• Once an order has been dispatched and assigned for delivery, it cannot be amended or cancelled.
• Pre-orders: Estimated availability or delivery dates for pre-order items are shown on the product page. These dates are estimates only and are not guaranteed, as they may change due to supplier, manufacturing, shipping or other unforeseen delays.
• For pre-order items, you may not receive further delivery updates while the item is awaiting stock. We will contact you once the item becomes available and is ready to progress towards delivery.

Delivery Process

Once your order has been collected by B Star VIP:

• You’ll receive a text message confirming your delivery date and a 3-hour time slot.
• Reply “YES” to confirm your slot, or request an alternative if needed.
• On the day of delivery, you’ll receive a live tracking link and a 2-hour ETA window.
• The drivers will call you around 30 minutes before they arrive.
• If you miss your confirmed delivery slot or cancel within 24 hours of delivery, a redelivery charge may apply.
• Drivers usually remove all packaging after assembly. If you’re uncertain about keeping the item, please ask them to leave the packaging until you’ve checked it fully.

Delivery by Approved Manufacturers

Products supplied directly by our approved manufacturers, such as Maison Reproduction, Twenty10 Design, Home Decor items and Malini, are delivered separately. These deliveries are:

• Handled directly by the manufacturer.
• Delivered to your front door only – room-of-choice and white-glove services do not apply.
• Typically made within up to 28 days.
• Arranged by the manufacturer, who will contact you directly to schedule a convenient delivery day or provide tracking details.

Damages

• Please inspect your item upon delivery. Any damages must be reported by email within 48 hours of receipt.
• If damage is found, please email clear photos to sales@nicholasjohninteriors.co.uk.
• We’ll arrange a replacement or appropriate resolution as quickly as possible.
• If packaging is removed by the drivers, please still retain any small components or fittings for inspection if needed.

Returns

• If you change your mind, please contact us within 7 days of receiving your order to request a return authorisation.
• If you change your mind and return the item, the original delivery cost incurred by us when the item was sent out may be deducted from your refund.
• All returns must be unused, unassembled and returned in their original packaging.
• The product and its packaging must be intact and in a resaleable condition unless damaged in transit.
• If packaging is missing or damaged, we reserve the right to deduct reasonable depreciation, repackaging or handling costs from your refund.
• If you use our courier collection service, the return charge will be deducted from your refund.
• Please note: Maison Reproductions products are subject to a 20% restocking fee, which will be deducted from your refund.
• Refunds are processed within 5–7 working days after the item has been safely returned and inspected.

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Nicholas John Interiors is a trading name of NJ Home Interiors Ltd, registered in England & Wales (Company No. 13251482). VAT No. GB 431 8476 88. Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.