Changed your mind?
We want you to love your purchase. If it’s not quite right, you can return.

Return window
Notify us within 14 days of delivery (cooling-off period). Return the item within 28 days of delivery once you’ve started the return.

Condition
Items must be unused, unassembled/uninstalled, and returned in original packaging (including all inner protection, fittings and literature).
If a return arrives damaged or not fit for resale, we may refuse or deduct from the refund.

Packaging (returns, change of mind & damages):
For white-glove deliveries our team will set up the item and normally remove the packaging. If you are unsure about keeping the item, please ask the team to leave all
packaging with you before they depart. Change-of-mind returns must be in the original, undamaged packaging; if packaging
is missing or not suitable for resale, we maybe unable to accept the return or deductions/collection charges may apply.
For faults or transit damage, retain all packaging for inspection and safe collection.

How to start a return
Get in touch
Email: info@nicholasjohninteriors.co.uk
Phone: 020 8798 2559
Text/WhatsApp:07865 338 016

Please include your order number, item(s) you’re returning, and the reason for return.

Return shipping & Collection costs
We don’t offer free returns. You’re welcome to arrange your own insured return, or we can arrange a collection at a pre-agreed rate using specialist couriers.

Typical fees
£10–£150 depending on size, weight and location. For oversized, heavy or fragile items, return costs are around 10% of the item price.

Glass & Mirrors
Most standard couriers won’t insure these if damaged. Please avoid using standard services for glass/mirrored returns—use our arranged collection or a specialist insured service.

Before you hand it back
Photograph the item and all packaging (inside and out) before dispatch/collection. These serve as evidence if damage is identified during quality checks.

Refunds
Refunds are issued to the original payment method after the item passes our returns inspection. Delivery/collection charges are non-refundable unless the item is faulty or damaged on arrival.

Exclusions
Bespoke /made-to-order furniture and artwork are not eligible for change-of-mind returns.

Faulty or Damaged items
While we quality-check every item before despatch, faults or transit damage can occasionally occur; please inspect your order on delivery and, if you find any damage, faults or missing parts, email info@nicholasjohninteriors.co.uk within 48 hours of receipt with your order number, a brief description of the issue, and multiple clear photos showing the problem and the packaging, and keep all original packaging until we resolve the issue—notifications made after 48 hours fall outside our policy and we may be unable to assist.

What happens next
Depending on the issue, we may:
Arrange a furniture repair specialist to assess/repair, or send replacement parts or a replacement item, or Arrange a collection and refund
if a repair/replacement isn’t possible. Manufacturing fault means the product isn’t fit for its intended purpose or has a defect arising from the manufacturing process.

Your rights
This policy does not affect your statutory rights. For general guidance on buying online, you may find consumer resources helpful.