Guaranteed Delivery Before Christmas Service
With Christmas Day and the festive holiday period fast approaching, we are pleased to advise that all “In Stock” items on our website are available for delivery before Christmas 2022.
This will continue to be the case throughout December whilst the notification on our home page confirms availability of this service.
Don’t delay in taking advantage of our Premium White Glove Delivery Service.
Our BSTAR VIP Two Man White-Glove Delivery Service
The tremendous growth of e-commerce has redefined the meaning of luxury among consumers worldwide.
It is no longer defined by the monetary value of goods, but by the unique, exclusive experience associated with buying items that enhance your living area.
In e-commerce, this luxury experience is characterised by convenience, speed, and both practical and emotional fulfilment.
This is why at Nicholas John Interiors, we have partnered with BSTAR VIP Logistics Ltd to offer you more than just a product or service; a complete buying experience!
In response to demanding lifestyles, we have adopted the latest trends in customer service and product deliveries to satisfy our valuable customers.
This is where our White Glove Service comes into the picture.
What Exactly is a White-Glove Service?
Typically, it is when professionals, not necessarily wearing “white gloves”, inspect the delivery process and ensure that it is impeccable. However, there’s more to it than just the famous pair of “white gloves”.
In simple terms, it is a premium delivery service, marked with special attention to details, especially with certain items that require handling with care during transportation.
White-glove logistics is popularly used to deliver special goods including valuable, fragile items like marble and glass dining tables, large sideboards, bedroom furniture, artwork, and lighting fixtures. The list goes on!
However, while most furniture carriers endeavour to handle shipments with care, it is the white-glove attitude from Nicholas John Interiors in partnership with BSTAR VIP Logistics that sets this special delivery service apart from the rest.
What is White-Glove Attitude?
It can be seen in the way every item is treated delicately throughout transit, and delivered with precision. Our White-glove service provider have trusted, experienced and professional people on their teams who are experts at end-to-end handling of all kinds of movable goods.
There are some remarkable characteristics of our white-glove delivery service that stand out from regular freight and shipment services.
Attention to Detail
These professionals take additional effort and care to offer a no-stress delivery experience to our customers. They are trained experts who follow standard protocols and guidelines for handling your furniture purchase safely throughout the delivery process.
This includes careful placing and handling of fragile items, premium furniture, artwork and lighting in purpose-built vehicles, assuring impeccable and meticulous room of choice delivery.
It is all about that added value.
White-glove teams get in touch with the you the customer via text message to book a delivery date and provide a 3 hour time window.
On the day of delivery, you will receive an email with a LIVE Tracking link. This provides the facility to track the Van and delivery team that are delivering your item. This means that you don’t have to wait at home all day.
The delivery team will also give you a call when they are on the way.
We believe that communication is key.
It is not just another drop-off delivery service. It is not just confined to delivering goods to your doorstep but also includes smooth unpacking and placing the item at the preferred location inside your house.
White-glove experts also undertake hassle-free set-up, installation, and assembly of furniture. They also take care of disposing of any excess packaging material, and arrange for this to be recycled so you don’t have to worry.
Premium Customer Service
We understand that quality of customer service can break or make the entire online purchasing experience. In order to offer a delightful customer experience, our white-glove partner has continually provided flawless customer service to many tens of thousands of happy customers nationwide.
Our dedicated white-glove delivery personnel are punctual, polite, and well-dressed professionals who treat every customer alike and ensure only quality service.
Why Does It Matter?
In an uber-competitive online furniture retail space, where many companies provides a similar range of products, Nicholas John Interiors believe that by adding a white-glove touch not only becomes one of our stand-out differentiators, but helps us to build a stronger brand in the market and develop better customer relationships with returning customers.
What should I do next?
We hope that you find that dream item within the many categories on our website.
Take advantage of an array of payment options and let us arrange the rest.
All we ask is that you leave us some feedback on your experience with Nicholas John Interiors.
Wishing All a Very Merry Christmas x