At Nicholas John we pride ourselves on service and quality. Everything we sell is beautifully made and our commitment to service extends to our premium delivery service.
Delivered with Extra Care
We have researched the market thoroughly and have trialled numerous companies. We believe we have now found our Ultimate Home Delivery Partner, a company that has the same ethos and is prepared to go the extra mile.
Many of our products are heavy and can easily be broken in the hands of the wrong carrier. Nobody wants the inconvenience of having to return a large item and waiting in again for a re-delivery. We want your item delivered perfect first time.
This means we invest significantly more on delivery than the majority of other Internet companies.
We offer Free delivery on all orders over £100. There is a surcharge if you live in Rural or Non mainland areas of Scotland. Some outlying areas of England and Wales also carry a surcharge. Please contact us for a quote for Non mainland areas of Scotland. Please note we do not deliver to Northern Ireland.
Our Free delivery service is a doorstep delivery, if you require our more premium service we have to make a small charge of £29.99. This service includes taking the item to a room of choice and removal of packaging.
We HIGHLY RECOMMEND our White glove service for our heavy Dining tables which can easily be broken in the wrong hands. Please bear in mind that marble can weigh around 80kg. This service involves Unpacking Assembly and rubbish removal at a cost of £69.99
Please Note: Room of choice is only available, if the courier can move the package safely to the room without damaging either themselves or your home. This of course can only be assessed once the courier arrives at your home. Some staircases are too narrow or have difficult turns in them that could hinder our couriers being able to safely deliver items to bedrooms. Please bear this in mind when ordering especially with extremely large heavy items such as mirrored chests and dressing tables.
IMPORTANT – You are responsible for ensuring the product you have ordered fits into or can reach the room you require it to go in. If for whatever reason our delivery team cannot access the room of your choice, or the item is deemed too large/unsuitable on delivery you will be responsible for all associated delivery and return charges and this will be deducted from your refund.
FREE Standard Delivery
Doorstep delivery only.
Mirrors and artwork
2 man Premium service, room of choice
2 Man White Glove service, Assembly, room of choice, packaging removal
*Assembly excludes lighting *Room of choice is only available where we can be sure no damage to your home will occur eg tight space on staircases.
Our delivery schedule will depend on stock levels and whether your item has been made to order. Depending on where you are in the country we usually aim to have all furniture delivered within 3 weeks.
Our courier company will contact you to arrange your delivery date, this will usually be at a time convenient to you and will be either an AM or PM slot. A more accurate time of delivery is usually available on the day before delivery so please check with the couriers to confirm this.
Rest assured your order is important to us and we make it a priority to get your item to you in the shortest time frame possible.
Special Installation Service
Some items require assembly for example a table usually comes in 2 pieces the base and the top. Where our premium delivery is selected, the home delivery specialist will unpack and assemble the item in a room of choice.
Unwanted Items for Return
We hope that you will be satisfied with your item however should you wish to return your item then please read the following:
Item must be undamaged and unused
Item must be in its in its original packing. Should the item return damaged or deemed unfit for resale we reserve the right to refuse a refund.
You have 14 days to return your item from the day you receive it. Please inform us by email on firstname.lastname@example.org, by phone on 020 8303 3034 or text 07799 134312 It is the responsibility of the customer to arrange and cover the cost of the return.
Any bespoke furniture or artwork is not covered under the long distance selling regulations