I purchased dining chairs and a dining table from Nicholas John Interiors back in 2018 from the store in Bexleyheath.
Unfortunately recently a chair from the set was damaged by one of my kids and I needed to replace a leg on one of the chairs.
I contacted Nicholas John from the number on their website, since my purchase the business has changed hands and is now trading online only.
However, as I had purchased the furniture over 3 years ago and even though they were not obliged to help, Sarah and her team contacted suppliers and had a replacement leg shipped to me.
Great Customer Service & Integrity!! Thank you for helping out and saving the cost of purchasing a replacement chair, which I feel most retailers would have done.
Amazing service!! Thank you for all your help Sarah. I ordered a dining table and chairs and got them the next day. B Stars delivery guys were very professional, assembled the table and chairs for me and took all the packaging away. I will be in touch soon to get some furniture for my living room. Highly recommend Nicholas John Interiors!
I would just like to leave a fabulous reveiw
It was a great surprise to receive an email last week whilst we were away saying delivery was this week, as the item was out of stock until the 25th. So an extra bonus.
Efficient delivery and communication.
THE TABLE IS FABULOUS
I decorated our family room 6 years ago, and have been looking since then to replace an old Tapley oak coffee table that didn’t suit the room.
Several times year I searched in shops and on line having an idea of what I wanted but never the right shape, design or style. This is wow, very solid[and heavy], well made, stunning to look at, suits my room and decor in our victorian house, and my husband likes it too.
Its always a worry to buy an expensive item on line but the pictures and description were accurate. You and your store went out of the way to be helpful, speedy and efficient. Will keep your on one store as my go to for interesting tasteful and well priced beautiful furniture.
Lots of fab comments already for my glass coffee table.
I ordered a 3 piece furniture set from Nicholas John Interiors, I received excellent customer service from start to finish. The order was very quick and I was kept in the loop throughout. The set was high quality absolutely stunning and elegant. I couldn’t resist and have placed a fourth order with the store. Highly recommended !! Exceptional customer service and furniture !!
Purchased the arianna coffee table and the table and chair set. Super quick delivery. They put everything together carefully. Super pleased with my stuff. Now to get that side table! Thank you so much Nicholas John Interiors!!! X
Really pleased with my new table and chairs, absolutely stunning! I received it all last Friday,
they were delivered and put together by Matt and another gentleman who were first class from beginning to end! Very and helpful and friendly would highly recommend. Debbie and Pete Smith. East Dulwich.
I purchased a marble dining table with 4 matching chairs and it arrived quicker than I thought.Quality is outstanding,worth every penny...Looks very elegant.Costumer service and delivery guys - excellent !! From start to finish I was very impressed.Will definitely be going back for more items...HIGHLY recommend!!
I recently bought couple of furnitures from Nicholas John Interiors and i can certify their customer service as first class. In addition, the timing, delivery and installation was as advised while placing the order. The finishing of all items i purchased was of high quality and superb. I'll highly recommend Nicholas John Interiors!
Superb local shop selling excellent quality items
Customer service is first rate and Matt is absolutely faultless
Other online retailers have a bad reputation or simply vanish, so it’s good to know you can go into a shop and speak to people
Customers for life for sure
Customer service was excellent Donna went out of her way to find me the chairs I wanted. Gary delivered and put my marble Arianna dining table up, again Gary’s customer service was spot on. All the items I’ve received are amazing quality. Will be back very soon for my mirror etc. And most definitely will be recommending you. Thanks again.
A little hidden gem, great value for money, A professional service and friendly staff. Would highly recommend a visit to this shop, they couldn’t do enough for me. I will definitely be back. Thank you 😊
I received the beautiful Ariana Marble Dining Table yesterday which I am absolutely in love with.
My whole experience with the store from start to finish has been nothing but lovely. It was easy to order online, and I had three or so conversations direct with the store who were always so polite and helpful.
They were flexible with delivery times which suited us, and the guys who delivered and put the table together were respectful of our property, put the table together with ease and were generally all round top blokes.
Will definitely be shopping here again!
Purchased my Ariana dining table and chairs! The service I got was excellent from ordering confirmation to phone calls to arrange delivery slots!! They even worked around me as I was away and also redecorating my house which was superb service! Nick and the installer (sorry forgot his name), installed and removed all rubbish, chairs had to do myself but found a screw damaged due to manufactures but a phone call and a delivery the next few days was also helpful! This is the only place where reviews are genuine and the people are real! Can’t fault anything to be honest! Cheers guys!!!
Can't thank Matt and Donna enough for getting my dining table to me before my visitors arrived. They definitely went the extra mile. Table is lovely and I will certainly be using them for my next furniture purchase. Would thoroughly recommend Nicholas John Interiors, their customer service is outstanding!
If your looking for luxurious furniture at good price will definitely recommend here. they have a Wide range of lovely furnitures to pick from. Also delivery was quick and simple . Even had the lovely guy from the shop assemble my table for me. Will definitely be returning to do more home shopping here.
Service from Matt was absolutely amazing !! Love my dinning table, very quick delivery. I’d highly recommend Nicolas John interiors, I made my order over the phone as from Liverpool, was with me within 1 week and assembled. Any questions I had Matt was more than happy to help. Thankyou so much xx
Love this shop beautiful pieces of furniture and pictures so much so I have just kitted out my whole house from there.
The staff are great and always there to help and Matt and Donna are a dream.
Delivery was on time and i was told every step of the way when my items would be arriving all in all a great shopping experience.
The staff in Nicholas John are incredibly helpful and attentive. When I have ordered goods on line, they have been delivered with speed, efficiency and in the time-frame that they said they would. If I have asked them to let me know when a product is in stock, they call me to let me know, send me photos of the items I want (to confirm they are correct) and then post them to me the same day. If ever I am in Bexley Heath, I call in to browse their excellent showroom in the hope to find something for my partner - who loves their furniture and its excellent quality.
I can’t recommend this shop and the staff enough. really modern and current furniture and lighting. The owner and the staff are so helpful and knowledgeable, they really go out of their way to be helpful. such a personal service - you really wont find better anywhere else! we bought all our lighting for the house from here and it looks amazing and great value for money. thanks
I visited Nicholas Johns interiors to have a browse with a view to purchasing a small table lamp for my lounge. Having found one that I liked, I purchased it and was pleasantly surprised when the owner of the business offered to deliver the lamp to my home address and install it and set it up. Very efficient and professional service and I liked the fact that they were prepared to go the extra mile. I look forward to purchasing again from this shop in the future. Mr B. Thind
Just purchased a lovely glass table and the courtesy & helpfulness of the staff was amazing ! Delivery was rearranged to ensure that my table was delivered in time for a special event - much appreciated !! lovely shop for browsing !!!
I can’t recommend this shop enough. Beautiful furniture and lighting and so much more. The owner and the staff are so helpful and knowledgable, nothing is to much trouble. If you like a personal service this is the place to shop.
Can’t give Nicholas John enough credit for how Fantastic their Furniture is....., genuinely Top Draw...!. Bought a Media Unit & ConsoleTable which wasn’t nice, it was Stunning!, and the Customer Service from Matt & Donna was 2nd to none.....
Thankyou Guys ;-)
The products are amazing but what’s even more amazing is the staff. They care and the really go above and beyond. We have brought lights table and photos all which look amazing in our home. I highly recommend going in to the shop there isn’t something you won’t fall in love with. Thanks again for making our home brilliant.
I have bought the most beautiful items from Nicholas John Interiors in the past & have no doubt that I will do so in the future. The Customer Service received from Matt & his team has always been amazing from purchase to delivery. Even when I had to return an item after delivery, it was made a smooth/hassle free process by Matt. I would highly recommended you visit Nicholas John Interiors if your looking for an item that’s unique & special for your home!
Matthew is the nicest and friendliest guy we have ever bought from. Nothing was too much trouble and he prides himself on 100% customer satisfaction. We can honestly say that the furniture we purchased back in October 2017 was beautiful. Matthew kindly held it all in his warehouse until February 2018 when we had it sent out to Spain. Everything was perfect no problems with any of the furniture at all. It was all shrink wrapped and was put together without any issues at all. We would definitely recommend this shop to anyone wishing to purchase excellent quality furniture from Matthew whose impeccable service, attention to detail makes it a pleasure to shop in his store. There are not many shops I know that would go out of their way to ensure the customer is happy and cared for when they leave the shop. We will definitely shop there again!
I throughly recommend this shop! We visited twice now at Nicholas John and received the most fabulous service both times and have left very happy . A beautiful shop with top quality furniture. We travel from Essex, and have purchased a dinning room table and matching side table and two beautiful ceiling lights. It is defiantly worth the trip friendly and helpful. I highly recommend this shop to everyone. Thank you to Matt and all the Team at Nicholas John. -Vicki
Half of the furniture and accessories in my house are from this store. Whatever I look at- I want to buy. With so many high quality products, it's hard not to find the perfect combination for your home. If you are looking for something special and unique- this shop is for you!!!
Great customer service, very helpful and friendly staff. And, the most important, your delivery will be arranged on the day/time suitable for you, so you don’t have to take day off and wait several hours for your stuff to be delivered.
I feel so lucky that I live within walking distance to this store. I can visit any day and check out their latest new products…. not sure whether my husband feels the same :):):)
We travelled up from Plymouth and it was well worth it. The shop was full of beautiful items that totally inspired. Great customer service, so helpful. We purchased a piece of wall art and a mirror and will most definitely watch the website for new products. Well worth visiting.
Wonderful shop with a lovely range of furniture and accessories available. Attentive, polite and very friendly staff who always make you feel welcome. I have shopped here many times and will continue to do so!
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